Terms and Conditions

Terms and Conditions

Last updated: June 2026

Welcome to Knead Haven. By accessing or purchasing from our website (kneadhaven.com.au), you agree to be bound by the following terms and conditions. Please read them carefully before placing an order.

1. General

These Terms and Conditions apply to all visitors, users, and customers of Knead Haven. We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website following any changes constitutes your acceptance of the revised terms.

2. Products

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colours and images will be perfectly accurate. We reserve the right to limit the sale of our products to any person, geographic region, or jurisdiction.

3. Pricing

All prices are listed in Australian Dollars (AUD) and are inclusive of GST where applicable. We reserve the right to change prices at any time without notice. In the event of a pricing error, we reserve the right to cancel any orders placed at the incorrect price.

4. Orders & Payment

By placing an order, you confirm that you are authorised to use the payment method provided. We reserve the right to refuse or cancel any order at our discretion. You will receive an order confirmation email once your order has been successfully placed.

5. Shipping

We offer free standard shipping Australia-wide. Estimated delivery timeframes are provided as a guide only and are not guaranteed. Knead Haven is not responsible for delays caused by third-party couriers or circumstances outside our control. Please refer to our Shipping Policy for full details.

6. Returns & Refunds

We offer a 30-Day Satisfaction Guarantee. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order. Returns must be in original condition and packaging. Please refer to our Return Policy for full details.

7. Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of Knead Haven and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Knead Haven shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability shall not exceed the amount paid for the product in question.

9. Consumer Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

10. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at hi@kneadhaven.com.au.